First, find out what exactly you are waiting for

The application, the verification of documents, the decision and the production of the map are different stages. The entry "decision made" does not mean "plastic can be collected". If you have been informed about a ready card, clarify the issue of the document; if there is no decision, contact the body handling the case.

What to write in the request

Please indicate your passport name, date of birth, case number (znak sprawy), date of submission and one specific question: whether the application has been registered, whether supplements are needed, whether a decision has been made. If you do not already have a number, please attach the date and proof of submission. Do not send a full passport archive to an unofficial address from social networks.

The email application icon on the smartphone
The email application icon on the smartphone. Photo: Brett Jordan / Unsplash. Illustration. No e-Delivery interface.

Where to go

To do things from the new MOS, first log into your account and check the available documents and notifications. For the content of the case under consideration, ask your voivodeship. For Pomorskie - contact details and address of the department are provided on the linked page of the institution. MOS is a general system, but the decision is made by a specific body.

What does a letter with a request to complete documents mean

The Wezwanie may concern formal defects, additional evidence or a personal visit. Write down what exactly is required, the deadline and the method of delivery. Reply with the case number; keep a copy and confirmation. Sending a question by regular e-mail does not replace compliance with a formal requirement.

If the case is not moving for a long time

Ask for the status and reason of the delay through the official channel, saving the confirmation. And do not count the term of the waiting period by means of a mediator. The applicability of ponaglenie and complaint depends on the procedural situation and the applicable special rules; before this step, get specific advice on your case. Do not send a "60 days past" template without checking the expiration date.

Keep in touch with the body

Check your delivery channel, email notifications, and representative correspondence. If you change your address, please note the new address separately in the file; registration of meldunek does not guarantee the automatic update of the correspondence address. Do not create a second statement just to get a response about the first one.

Paper folders
Paper files. Photo: Wesley Tingey / Unsplash. Illustration.

Official sources